{"id":4181,"date":"2024-11-20T16:07:12","date_gmt":"2024-11-20T15:07:12","guid":{"rendered":"https:\/\/cxfirst.com\/?page_id=4181"},"modified":"2025-02-06T17:22:55","modified_gmt":"2025-02-06T16:22:55","slug":"feedback-management","status":"publish","type":"page","link":"https:\/\/cxfirst.com\/en\/feedback-management","title":{"rendered":"Feedback Management"},"content":{"rendered":"
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Feedback Management<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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CX First vous permet de connecter facilement toutes vos sources de feedback client :<\/p>

Enqu\u00eates de satisfaction (NPS, CES, SAT),
Feedbacks en continu
Enqu\u00eates ou \u00e9valuations internes
Notes et commentaires sur les r\u00e9seaux sociaux et plateformes d\u2019avis
Enqu\u00eates eNPS et collaborateurs
Commentaires textuels et verbatim<\/p>


Par API ou d\u00e9p\u00f4t s\u00e9curis\u00e9 de fichier, vous centralisez vos donn\u00e9es de mani\u00e8re s\u00e9curis\u00e9e pour alimenter un tableau de bord unifi\u00e9.<\/p>

G\u00e9rez les droits utilisateurs pour la visualisation des r\u00e9sultats, la r\u00e9ponse aux avis et aux sondages, \u00e0 la cr\u00e9ation et gestion des plans d\u2019actions, etc.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Explorez vos donn\u00e9es de feedback gr\u00e2ce aux outils d’analyse avanc\u00e9s de CX First.<\/p>

Acc\u00e9dez \u00e0 une visualisation consolid\u00e9e de tous les feedbacks VOC avec des indicateurs de performance,
Int\u00e9grez vos KPI de satisfaction client directement dans votre tableau de bord pour une vue d\u2019ensemble des performances li\u00e9es aux retours clients,
Comparaison des scores : CX First permet de comparer vos scores VOC selon diff\u00e9rents crit\u00e8res comme les segments de client\u00e8le, les r\u00e9gions, ou les p\u00e9riodes temporelles.<\/p>

L’analyse s\u00e9mantique et la visualisation des indicateurs cl\u00e9s (KPI) vous permettent de comprendre les tendances \u00e9mergentes, d’identifier les points d’am\u00e9lioration et de suivre les performances par segments ou p\u00e9riodes.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Automatisez les alertes pour les feedbacks critiques, suivez en temps r\u00e9el l’\u00e9volution des scores et mesurez l’impact de vos actions.<\/p>

R\u00e9pondez aux sondages et aux avis en ligne directement depuis la plateforme.<\/p>

Interagissez avec vos coll\u00e8gues pour la mise en place d\u2019action et demande de contexte dans une zone d\u2019action et dialogue.<\/p>

D\u00e9ployez des actions concr\u00e8tes en r\u00e9ponse aux retours clients gr\u00e2ce aux plans d’action de CX First.<\/p>

de contexte dans une zone d\u2019action et dialogue.<\/p>

D\u00e9ployez des actions concr\u00e8tes en r\u00e9ponse aux retours clients gr\u00e2ce aux plans d’action de CX First.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t100% customizable\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tCX First is the operational translation of your customer experience management.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tSecurity and GRPD\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tSecure hosting in France, management of user rights, anonymization, automatic deletion of configurable data. CX First complies with the GDPR in force.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\tCurrently available in 20 languages, CX First is the platform to unite your teams around the customer experience.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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More than 120 clients already connected.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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CX First adapts to your business, your challenges, and enables you to better understand field issues and your customers, to rediscover the pleasure of doing your job well.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Retrouvez l\u2019ensemble de nos articles sur des sujets cl\u00e9s de l\u2019exp\u00e9rience client.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tS'inscrire \u00e0 la newsletter<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Feedback Management Connect CX First vous permet de connecter facilement toutes vos sources de feedback client : Enqu\u00eates de satisfaction (NPS, CES, SAT), Feedbacks en continuEnqu\u00eates ou \u00e9valuations internesNotes et commentaires sur les r\u00e9seaux sociaux et plateformes d\u2019avisEnqu\u00eates eNPS et collaborateursCommentaires textuels et verbatim Par API ou d\u00e9p\u00f4t s\u00e9curis\u00e9 de fichier, vous centralisez vos donn\u00e9es […]<\/p>","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"Feedback Management - Analysez et Centralisez les Retours Clients avec CX First","_seopress_titles_desc":"Regroupez et analysez toutes vos sources de feedback client avec CX First. Visualisez les indicateurs de satisfaction, identifiez les tendances cl\u00e9s et d\u00e9ployez des actions concr\u00e8tes pour optimiser l\u2019exp\u00e9rience client.","_seopress_robots_index":"","footnotes":""},"acf":[],"_links":{"self":[{"href":"https:\/\/cxfirst.com\/en\/wp-json\/wp\/v2\/pages\/4181"}],"collection":[{"href":"https:\/\/cxfirst.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cxfirst.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cxfirst.com\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/cxfirst.com\/en\/wp-json\/wp\/v2\/comments?post=4181"}],"version-history":[{"count":10,"href":"https:\/\/cxfirst.com\/en\/wp-json\/wp\/v2\/pages\/4181\/revisions"}],"predecessor-version":[{"id":4935,"href":"https:\/\/cxfirst.com\/en\/wp-json\/wp\/v2\/pages\/4181\/revisions\/4935"}],"wp:attachment":[{"href":"https:\/\/cxfirst.com\/en\/wp-json\/wp\/v2\/media?parent=4181"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}