{"id":5346,"date":"2025-04-09T14:31:19","date_gmt":"2025-04-09T12:31:19","guid":{"rendered":"https:\/\/cxfirst.com\/?post_type=cas_clients&#038;p=5346"},"modified":"2025-04-09T14:32:18","modified_gmt":"2025-04-09T12:32:18","slug":"case-study-adenes","status":"publish","type":"cas_clients","link":"https:\/\/cxfirst.com\/es\/https:\/cxfirst.com\/cas_clients\/case-study-adenes","title":{"rendered":"Case study &#8211; Adenes"},"content":{"rendered":"<h3>Equiper les superviseurs et les conseillers client\u00e8les d\u2019indicateurs et d\u2019outils robustes pour progresser<\/h3>\n<p><b>Progression moyenne de +2,2pts de la note Google des agences sur 12 mois !<\/b><\/p>\n<p><b>45 indicateurs tous services confondus<br \/>\n<\/b>(NPS, Reviews, Coachings individuels, etc.)<\/p>\n<ul>\n<li><b>Sondage \u00e0 chaud sur 3 moments <\/b>du parcours Sinistr\u00e9s : 100 000 feedbacks par an<\/li>\n<li><b>Review<\/b><b> booster : g\u00e9n\u00e9ration d\u2019avis <\/b>\u00e0 partir des enqu\u00eates de satisfaction recueillies<\/li>\n<li><b>Outil de coaching <\/b>pour le CRC avec 5 \u00e9quipes diff\u00e9rentes<\/li>\n<li><b>An\u00e1lisis sem\u00e1ntico <\/b>int\u00e9gr\u00e9e \u00e0 CX First<\/li>\n<li><b>Gestion E-r\u00e9putation<\/b> : suivi et r\u00e9ponses aux avis depuis la plateforme<\/li>\n<\/ul>","protected":false},"featured_media":0,"template":"","acf":[],"_links":{"self":[{"href":"https:\/\/cxfirst.com\/es\/wp-json\/wp\/v2\/cas_clients\/5346"}],"collection":[{"href":"https:\/\/cxfirst.com\/es\/wp-json\/wp\/v2\/cas_clients"}],"about":[{"href":"https:\/\/cxfirst.com\/es\/wp-json\/wp\/v2\/types\/cas_clients"}],"wp:attachment":[{"href":"https:\/\/cxfirst.com\/es\/wp-json\/wp\/v2\/media?parent=5346"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}