Automotive
Centralize all customer voices (sales, service, usage), cross-reference them with your business data, and activate intelligent action plans. CX First helps you anticipate driver expectations and strengthen loyalty on a large scale.
Multi-sources
Connect.
In the automotive sector, CX First lets you connect a wide variety of customer and operational feedback flows:
Mystery visits to evaluate the performance of your dealer network. Telephone, email, and face-to-face surveys to measure customer satisfaction (SAT, NPS, CES). Quality audits to assess compliance with network standards. Brand awareness barometer to track your brand’s perception. Social networks and online communities to capture customer feedback and engage in conversations.
Strategic decision-making
Explore.
Dive deep into your results using personalized dashboards that consolidate data from mystery visits, satisfaction surveys, and social networks. Compare performance by dealer, region, or time period to identify areas for improvement. Get a global view of network quality indicators, with the ability to monitor performance by store or area. Analyze audit results and detect compliance gaps with established standards.
Operational impact
Deploy.
Implement concrete actions through CX First's integrated action plans:
Launch automated corrective actions following mystery visits or surveys. Use results to enhance team training and optimize customer service in dealerships. Monitor changes in customer satisfaction and the performance of each point of sale in real time, ensuring continuous improvement.
Discover CX First
Take back control of the customer experience.
CX First: the strategic hub that transforms the voice of the customer into a performance driver.
- Centralize your data, manage your teams, align your decisions—all in a single platform designed for executives.
- Already 60,000+ connected sites • 200,000 users • 200 clients in 30 countries
Speak with one of our experts
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