Quality Management
Manage the quality of your products/services across the entire network using targeted indicators, regular assessments, and automated corrective actions. A proactive approach to raising your standards.
Multi-sources
Connect.
Connect all quality indicators from your call centers with CX First. With our solution, you can consolidate customer satisfaction survey data, callback feedback, and agent performance results. CX First also centralizes quality audits, monitoring reports, and mystery calls to provide a global view of your customer service performance. Manage user rights for viewing results, internal and client interactions, creating and managing action plans, and more.
Strategic decision-making
Explore.
Explore your call center quality data through intuitive, customizable dashboards. Track real-time performance KPIs such as call duration, customer satisfaction, first-contact resolution rate, and script compliance. Detailed performance analysis by agent or team helps identify strengths and areas for improvement to maximize customer service quality.
The ease of handling and using CX First, along with reliable and attentive contacts, allow me to describe our collaboration as being of very high quality. I recommend CX First.
Operational impact
Deploy.
Implement corrective action plans based on call center audit results and analysis. With CX First, you can automate alerts for performance gaps, adjust call scripts based on customer feedback, and track the rollout of agent training programs. Continuously improve your call center quality by closing the feedback loop.
Discover CX First
Take back control of the customer experience.
CX First: the strategic hub that transforms the voice of the customer into a performance driver.
- Centralize your data, manage your teams, align your decisions—all in a single platform designed for executives.
- Already 60,000+ connected sites • 200,000 users • 200 clients in 30 countries
Explore our other use cases
Semantic Analysis
Turn thousands of text verbatims into clear insights: AI detects key themes, emerging trends, and drivers of satisfaction or dissatisfaction. A strategic compass for your decisions.
Network Engagement
Boost your network’s engagement (dealerships, agencies, branches) by orchestrating targeted campaigns and internal challenges. CX First helps you mobilize your teams around common objectives while measuring the impact.
Autocheck
Enable your field teams to self-audit their compliance and processes via mobile. You benefit from real-time supervision to immediately correct gaps and ensure operational excellence.
Speak with one of our experts
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