The simplicity of handling and using CX First, as well as reliable and attentive interlocutors allow me to describe our collaboration as very high quality. I recommend CX First.
2022 CX First
Customer feedback. Immediately readable.
A suite of tools to help your teams perform
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Connect.
Explore.
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Connect.
Centralize your data
Connect your CX and business data in your CX First Hub: NPS, surveys, reviews, mystery visits, audits, revenue, attendance...
CX First in your image
Your teams are in a familiar environment for a better appropriation of the platform: logos, colors, illustrative images, pictograms...
Manage your user rights
CX First gives you control over access to data and modules based on your role and group membership in your organization. CX First adapts to your environment and is compatible with an SSO connection.
Choose your widgets
CX First offers a library of widgets of indicators, scores, verbatims allowing you to visualize your data and build your hub quickly. Our experts advise you on prioritizing your indicators according to your challenges.
Explore.
Datavisualisation
At a glance, visualize all of your CX and business indicators on the quickview dashboard, from a local to a global level. Go into the details of a survey, a review, a mystery visit, consult the semantic analysis to understand what your customers are saying. Visualization is the starting point for action.
Customizable alerting and notifications
Receive personalized notifications and alerts, at the right time to help you prioritize your actions. Alerts can be triggered based on score thresholds or negative feedback. Notifications indicate for example when new data arrives in CX First, when a new feature is available, etc.
Monitoring of developments
Follow the impact of your actions, follow the evolution of your indicators over time, compare the performance of geographical areas, etc. A custom configurable area allows you to analyze trends in your customer experience and create your own charts that can be exported to PowerPoint.
Semantic analysis
Identify topics that generate satisfaction or create detractors. Our semantic analysis module allows you to categorize, quantify and understand the feelings of your customers.
Deploy.
Act locally
Thanks to a simple dashboard, personalized notifications and alerts, your teams have the indicators to take local action. They are based on the action plan, micro-training and feedback response modules.
Manage your global actions
Animate your network by assigning action or compliance plans to a country, region, zone, etc. The results and actions are monitored in the platform to ensure that the objectives set are achieved.
Leverage your data
You have control over your data: tables, graphs, online sharing... Your data and graphs can be exported in PPT, PDF, CSV to prepare your meetings.
Rate yourself
CX Training is a DIY micro-training tool allowing you to train and check your compliance on specific points of the customer journey.
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CX First by Qualimetrie is the successful combination of a SaaS platform and experts in customer and employee experience.
Talk to our consultants specialized in your industry to deploy and measure your CX and employee experience programs
Already over 120 companies connected!
Ease of use, scalability of the platform, starting point for CX animation, global vision of detail, etc., our customers recommend us.
The customization of the dashboard and the responsiveness of the teams allowed us to meet our needs exactly. In addition, the mass dissemination of information (KPIs, audios, verbatim) to the network is done in a simple and automated way.
Richard Laval
Head of Customer Services Mercedes-Benz Cars
CX First gives me a clear and simple vision of areas for improvement thanks to the action plans put in place. It is really acclaimed by the network! Learn more
Stéphanie Jourdan
Voice of the Customer Manager at KFC
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