They trust us

Comment donner aux conseillers et superviseurs les bons outils pour progresser ? Adenes a misé sur CX First pour centraliser l’ensemble de ses indicateurs, structurer l’accompagnement terrain, et faire de la satisfaction client un levier de performance. Résultat : une progression de +2,2 points sur la note Google des agences en un an, et plus de 100 000 feedbacks traités chaque année pour animer le parcours sinistré à chaud.

Home
>
Case study – Adenes

Case study – Adenes

Equiper les superviseurs et les conseillers clientèles d’indicateurs et d’outils robustes pour progresser

Progression moyenne de +2,2pts de la note Google des agences sur 12 mois !

45 indicateurs tous services confondus
(NPS, Reviews, Coachings individuels, etc.)

Sondage à chaud sur 3 moments du parcours Sinistrés : 100 000 feedbacks par an
Review booster : génération d’avis à partir des enquêtes de satisfaction recueillies
Outil de coaching pour le CRC avec 5 équipes différentes
Semantic analysis intégrée à CX First
Gestion E-réputation : suivi et réponses aux avis depuis la plateforme

Societe Generale

One of the largest French banking networks has chosen CX First as its centralized customer satisfaction platform. 💥

Animating the customer experience across a multitude of platforms: it's over!

👉 Mystery Surveys, Customer Satisfaction and E-reputation are brought together in a single platform: CX First.

👉 From now on, a single access allows an agency director to lead his quality and commit to concrete and declared action plans directly in his CX First platform.

👉 Each year, CX First also makes it possible to calculate and identify Quality Labeled agencies thanks to a consolidation of all these indicators and an educational visual representation.

CX First, for Société Générale, means 11,000 users in France and more than 200 connections per day. 🚀

Soon – Puy du fou

Stay tuned 🚀

Hippopotamus

Special wink for our first catering brand to adopt CX First!

Historically equipped with a custom platform to distribute and animate customer reviews, satisfaction surveys and mystery visits set up on the network, the brand needed a more agile platform to integrate the evolutions of its surveys and its network of points of sale. 👌

An NPS to make their most beautiful cuts of beef blush, And an obvious tool to reconnect with customers not yet conquered... 🚀

Cas client – Adenes

« En tant que cheffe de projet, je cherchais un outil fiable, pédagogique et actionnable. CX First coche toutes les cases : la donnée est claire, les équipes s’en emparent. »

Cheffe de Projet Expérience Client, Adenes

More than 115 companies connected!

Our customers recommend us

The simplicity of handling and using CX First, as well as reliable and attentive interlocutors allow me to describe our collaboration as very high quality. I recommend CX First.

Remy Treguer

Customer Experience Director Futuroscope

The customization of the dashboard and the responsiveness of the teams allowed us to meet our needs exactly. In addition, the mass dissemination of information (KPIs, audios, verbatim) to the network is done in a simple and automated way.

Richard Laval

Head of Customer Services Mercedes-Benz Cars

CX First gives me a clear and simple vision of areas for improvement thanks to the action plans put in place. It is really acclaimed by the network! Learn more

Stéphanie Jourdan

Voice of the Customer Manager at KFC